Nanu Exchange Review: Fees, Liquidity, and Why It Shut Down

Nanu Exchange Review: Fees, Liquidity, and Why It Shut Down
Amber Dimas

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Key Takeaways

  • Nanu Exchange operated from 2017 to November 2020, targeting Brazil’s crypto market.
  • Its fee structure (0.25% taker, 0.15% maker) matched industry averages, but low liquidity hampered trading.
  • The platform was unregulated and suffered from poor UI, limited support, and a sudden shutdown with no official explanation.
  • Alternative Brazilian exchanges such as Mercado Bitcoin and Foxbit, plus global players like Binance, offered better liquidity and compliance.
  • For traders, the Nanu case highlights the risks of small, region‑focused exchanges in a market dominated by well‑funded global players.

When you hear the name Nanu Exchange is a centralized cryptocurrency exchange that operated out of Brazil between 2017 and late 2020. It promised local fiat‑crypto pairing, a handful of popular coins, and a maker‑taker fee model that looked competitive on paper. Yet, three years later the platform vanished, leaving users scrambling for their funds and a patchwork of mixed reviews. This review breaks down what the exchange offered, where it fell short, and what you should look for if you’re hunting a replacement.

1. History - From Launch to Sudden Closure

Nanu Exchange debuted in 2017, a time when Brazil was emerging as one of Latin America’s biggest crypto hubs. The company registered locally, allowing Brazilian users to deposit and withdraw real‑world currency (BRL) directly. By 2019 it reported a 24‑hour Bitcoin‑volume of around 0.98 BTC, with Bitcoin accounting for roughly 47 % of total trades, followed by XRP (≈26 %) and Ethereum (≈19 %).

Despite modest growth, the platform disappeared in November 2020. Public statements were scarce; users on review sites such as Revain reported seeing a “Taboo” landing page and no clear communication on the shutdown. No regulatory penalties were announced, so the exact cause remains speculative-possible reasons include liquidity crunches, compliance pressure, or internal mismanagement.

2. Trading Pairs & Liquidity

The exchange listed a limited set of assets: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), XRP, Tron (TRX) and Dogecoin (DOGE). While the selection covered the major coins, depth was thin. Low order‑book volume meant large orders slippage, and price discovery often lagged behind global markets.

Liquidity is a make‑or‑break factor for any exchange. Nanu’s average daily volume stayed under 1 BTC, far lower than the multi‑thousand‑BTC volumes seen at Binance or Kraken. Traders reported difficulty filling even modest‑size market orders without moving the price, a clear sign of an ill‑liquid platform.

3. Fee Structure - How It Stacked Up

According to Cryptowisser, Nanu applied a maker‑taker model: 0.15 % for makers and 0.25 % for takers. Withdrawal fees were 0.0008 BTC, essentially the industry average (≈0.000812 BTC). While the numbers look decent, the real cost for users was higher because low liquidity forced many to accept worse execution prices, effectively raising the total cost of trading.

For comparison, Binance’s taker fee sits at 0.10 % for most users, and its daily Bitcoin volume eclipses Nanu’s by several orders of magnitude. The fee advantage of Nanu evaporated once you factor in slippage.

User staring at a dark screen showing a "Taboo" page during Nanu's shutdown.

4. Security, Regulation & Trust Scores

Nanu operated without a clear regulatory framework. It was not listed on major compliance registries, and its KYC process only applied to Brazilian residents. The lack of formal licensing placed extra risk on users, especially when the platform shut down abruptly.

Trust‑ranking services reflected this uncertainty. BeInCrypto gave Nanu a trust score of 3 out of 10 and placed it at rank 596, later slipping to 764. In contrast, Binance, Coinbase, and Kraken consistently score above 8, backed by robust AML/KYC programs, insurance funds, and regular audits.

5. User Experience - Interface and Support

First‑time users described the UI as clunky, with navigation quirks that made placing orders a chore. Documentation was scarce; there were few tutorials, and support tickets often went unanswered. One Revain reviewer noted “low liquidity, unsupported guide association, and an unintuitive interface.” The combination of a rough front‑end and slow response times eroded confidence, especially for newcomers.

Customer service is a crucial factor for crypto platforms where funds are at stake. Nanu’s lack of a dedicated help center or live chat set it apart from competitors that provide 24/7 multilingual support.

6. How Nanu Compared to the Big Players

Nanu Exchange vs. Major Competitors (2020 snapshot)
Feature Nanu Exchange Binance Mercado Bitcoin
Daily BTC Volume ≈0.98 BTC ≈4,500 BTC ≈2.1 BTC
Maker Fee 0.15 % 0.10 % 0.20 %
Taker Fee 0.25 % 0.10 % 0.25 %
Regulatory Status Unregulated (Brazil) Globally regulated, multiple licenses Registered with Brazil’s CVM
Fiat Support BRL deposits/withdrawals Multiple fiat gateways worldwide BRL, USD
Trust Score (BeInCrypto) 3 / 10 9 / 10 7 / 10

The table makes it clear: Nanu’s volume and trust metrics lagged far behind both a global titan (Binance) and a local heavyweight (Mercado Bitcoin). Even its fee advantage was modest and easily offset by slippage and the risk of an unregulated environment.

Mentor pointing to a holographic chart comparing crypto exchanges for safe trading.

7. What Happened to Users After the Shutdown?

When the site went dark, many users found their assets frozen. Because the exchange did not hold a public escrow or insurance fund, recovering funds required direct legal action-an avenue few pursued due to cost and jurisdiction hurdles. Most former traders migrated to alternatives such as Mercado Bitcoin, Foxbit, or international platforms that accepted Brazilian users.

This outcome underscores a broader lesson: always keep crypto assets in wallets where you control the private keys, and avoid keeping large balances on exchanges that lack strong regulatory oversight.

8. Lessons Learned & How to Choose a Safe Exchange

When evaluating any exchange, keep these checkpoints in mind:

  1. Regulatory compliance: Look for licenses, AML/KYC policies, and transparent reporting.
  2. Liquidity depth: Higher 24‑hour volumes reduce slippage and improve price discovery.
  3. Security track record: Two‑factor authentication, cold storage percentages, and independent audits are must‑haves.
  4. Customer support: 24/7 channels, clear ticketing, and multilingual staff increase confidence.
  5. Fee transparency: Compare maker‑taker rates, withdrawal fees, and hidden costs like spread.

Using these criteria, many users now favour platforms that score high on trust indexes-Binance, Coinbase, Kraken, and Brazil’s Mercado Bitcoin are frequent picks because they meet most of these standards.

Quick Checklist for Former Nanu Users

  • Move any remaining assets to a personal wallet (hardware or software) ASAP.
  • Verify that the new exchange supports BRL fiat if you need local deposits.
  • Check the exchange’s insurance or compensation policy for potential loss.
  • Enable 2FA and consider using a separate email for crypto‑related logins.
  • Stay informed about Brazil’s evolving crypto regulations to avoid future surprises.

Why did Nanu Exchange shut down?

No official statement was released. Industry speculation points to low liquidity, regulatory pressure in Brazil, and possible internal financial issues as driving factors.

Is it safe to keep crypto on a small regional exchange?

Generally riskier than using well‑capitalized, regulated platforms. Lack of audit transparency, limited insurance, and weaker compliance increase the chance of loss.

How do Nanu’s fees compare to Binance?

Nanu charged 0.15 % maker and 0.25 % taker, while Binance offers 0.10 % taker for most users. Fee differences are small, but Nanu’s low liquidity made actual trading more expensive.

Which Brazilian exchanges are reliable alternatives?

Mercado Bitcoin and Foxbit are the leading local options, both regulated by Brazil’s CVM and offering higher volumes. International platforms like Binance also accept Brazilian users and provide deeper markets.

Can I still retrieve funds from Nanu?

Recovery is unlikely without a formal legal claim, which is costly and time‑consuming. Most users have written off their balances and moved on.

17 Comments:
  • James Williams, III
    James Williams, III September 30, 2025 AT 10:33

    From a technical standpoint, Nanu’s fee schedule looked decent on paper – 0.15 % maker and 0.25 % taker aligns with mid‑tier spot‑exchange models. However, the thin order book meant you were constantly paying hidden slippage, effectively raising your taker cost far above the headline rate. Their lack of deep liquidity also hurt price discovery, creating a latency gap with the global order flow on Binance or Kraken. On the compliance side, the platform operated without a formal AML license, which is a red flag for institutional‑grade traders. In short, the exchange’s competitive edge was eroded by operational inefficiencies and regulatory opacity.

  • Patrick Day
    Patrick Day October 1, 2025 AT 08:46

    They’re covering up the real reason Nanu vanished behind some secret regulator whisper.

  • Ryan Steck
    Ryan Steck October 2, 2025 AT 06:59

    Yo, Nanu was a total scam hustle – they never had enough cash to keep the books straight, and the “regulatory pressure” line is just a lazy excuse. The liquidity was a joke, you could barely move a fraction of a coin without the price tanking. Everybody who trusted them got left holding dust while the admins ghosted. It’s a classic case of a shady outfit thinking they could pull a fast one on the Brazilian crypto crowd.

  • Donnie Bolena
    Donnie Bolena October 3, 2025 AT 05:13

    Indeed! Even with those modest fees, the real pain point was the liquidity vacuum – you could almost hear the market screaming for depth!! It’s impressive how the community still managed to navigate those choppy waters, but a solid order book is non‑negotiable for sustainable trading!! Keep your eyes on exchanges that back up their numbers with real volume.

  • Elizabeth Chatwood
    Elizabeth Chatwood October 4, 2025 AT 03:26

    Hey folks, just a quick reminder to always keep your crypto in wallets you control – don’t let a platform's hiccup catch you off guard. Nanu’s story is a perfect example of why personal custody matters. Move what you can, set up 2FA and stay safe.

  • Tom Grimes
    Tom Grimes October 5, 2025 AT 01:39

    It really hurts to see how many people got burned by Nanu’s poor design. The UI was clunky, the support disappeared, and the whole experience felt like a nightmare that never ended. I remember trying to get help and waiting days for a generic reply that didn’t even address my issue. When the site finally went dark, it was like the rug was pulled from under everyone’s feet. This just shows how important it is to pick platforms that actually care about their users.

  • BRIAN NDUNG'U
    BRIAN NDUNG'U October 5, 2025 AT 23:53

    In light of the recent analysis, it is advisable for traders to prioritize exchanges that exhibit robust regulatory compliance, transparent fee structures, and demonstrable liquidity. By integrating these criteria into your selection process, you mitigate exposure to systemic risk and enhance operational efficiency.

  • del allen
    del allen October 6, 2025 AT 22:06

    Aw man 😔 that’s really sad. I wish someone could've warned us earlier lol.

  • Jon Miller
    Jon Miller October 7, 2025 AT 20:19

    Whoa, reading this feels like watching a crypto thriller where the hero disappears mid‑season! Nanu’s exit was a plot twist nobody saw coming.

  • Rebecca Kurz
    Rebecca Kurz October 8, 2025 AT 18:33

    Exactly! The whole thing smells like a cover‑up!!! They probably got cornered by the big banks and vanished!!!

  • Nikhil Chakravarthi Darapu
    Nikhil Chakravarthi Darapu October 9, 2025 AT 16:46

    The decline of Nanu underscores the necessity for a sovereign crypto infrastructure that does not rely on foreign entities. Brazil must develop home‑grown exchanges with strict oversight to protect its citizens from external manipulation.

  • Tiffany Amspacher
    Tiffany Amspacher October 10, 2025 AT 14:59

    Ah, but in every downfall lies the seed of rebirth – perhaps Nanu’s ashes will fertilize the next generation of Brazilian platforms, stronger and wiser.

  • john price
    john price October 11, 2025 AT 13:13

    Reading the Nanu case forces us to confront the paradox of convenience versus security in the crypto ecosystem. On one hand, a localized exchange promises lower friction for domestic users, reducing on‑ramps and on‑offs for fiat. On the other hand, the same tight focus creates a single point of failure that can be exploited by mismanagement or regulatory crackdowns. The platform’s fee structure, while competitive, became irrelevant when the order book depth could not sustain even modest trades. Slippage, in this context, acts as an invisible tax that erodes user confidence faster than any explicit fee. Moreover, the lack of a transparent governance framework meant that users had no recourse when the service abruptly vanished. This aligns with the broader lesson that decentralization without proper custodial safeguards is a mirage. Users must internalize the principle of self‑custody: keeping private keys in their own wallets mitigates exposure to exchange collapses. Regulatory ambiguity further compounds risk, as operators can float in legal gray zones, evading oversight until a crisis erupts. Historical precedents, from Mt. Gox to QuadrigaCX, demonstrate that even well‑known entities can fail spectacularly under similar conditions. Therefore, due diligence should extend beyond superficial fee comparisons to include liquidity metrics, audit trails, and insurance provisions. Community governance models, such as decentralized autonomous organizations, may offer a path forward, but only if they embed rigorous risk management protocols. In sum, the Nanu saga illustrates that the allure of low fees and local fiat support cannot outweigh the fundamental need for robust liquidity, regulatory compliance, and user‑controlled custody. Traders who internalize these priorities will be better positioned to navigate an increasingly complex crypto landscape.

  • Ty Hoffer Houston
    Ty Hoffer Houston October 12, 2025 AT 11:26

    Great points! I’d add that learning from Nanu’s missteps can help us build exchanges that respect cultural nuances while meeting global standards.

  • Lindsey Bird
    Lindsey Bird October 13, 2025 AT 09:39

    Honestly, this review reads like a snoozefest – where’s the drama? I expected fireworks, not a dry checklist.

  • Paul Barnes
    Paul Barnes October 14, 2025 AT 07:53

    Sometimes the quiet facts are the loudest critique; the lack of hype underscores the real issue – a platform that can’t even keep its doors open.

  • John Lee
    John Lee October 15, 2025 AT 06:06

    All perspectives shared here paint a vivid picture of what to avoid and what to strive for – here’s to smarter choices and more resilient crypto ecosystems!

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